Privacy Policy
Last updated: 23 September 2026
Identity and Role of the Data Controller
commentlyra operates as the data controller for personal data processed through this website. We are responsible for determining the purposes and means of processing personal data collected in connection with our services involving professional video operations, live signal management, content distribution, camera work, and the creation of high-quality feeds for news programmes and television broadcasting. Our registered address is 1 London Bridge Street, London, SE1 9GF, United Kingdom and we can be contacted at [email protected] or 020 7782 3100.
Scope of This Notice and Individuals Covered
This privacy notice applies to all visitors to our website, users of our services, business contacts, and any individuals whose personal data we process in the United Kingdom. It covers data collected through the contact form on our Contacts page, cookies, and any other interactions related to our media feed operations.
Categories of Personal Data and Sources
We collect contact details such as names, email addresses, telephone numbers, and company information submitted via forms. Usage data including IP addresses, browser types, and interaction logs are obtained automatically. Additional data may come from third-party service providers or public sources when required for service delivery in media broadcasting contexts.
Purpose-by-Purpose Explanation of Processing and Legal Bases
Data is processed to respond to enquiries and provide quotes for video feed services under the legal basis of legitimate interests and contract performance. We process data to manage and deliver live signal management and content distribution under contract necessity. Analytics and site improvement occur under legitimate interests. Marketing communications are sent only with consent where applicable.
Whether Providing Data Is Required and Consequences
Providing contact details through our form is necessary to receive responses regarding our services. Failure to supply required information may prevent us from fulfilling enquiries or delivering media feed solutions effectively.
Cookies and Similar Technologies
We use cookies and similar technologies for essential site functions and analytics. Please refer to our separate Cookie Policy for full details on types used and management options, accessible via the site-wide cookie banner.
Processors, Recipients and Disclosures Required by Law
Personal data may be shared with service providers such as hosting companies, analytics platforms, and email delivery services acting as processors. Disclosures may occur where required by law enforcement or regulatory bodies in the United Kingdom.
International Transfers and Safeguards
Where data is transferred outside the United Kingdom, we use appropriate safeguards including standard contractual clauses approved under UK GDPR to ensure adequate protection for personal data in media operations.
Retention Periods and Criteria
Contact data is retained for up to six years after the last interaction to comply with legal obligations. Usage logs are kept for twelve months unless longer retention is required for security or regulatory reasons related to broadcasting services.
Security and Data-Minimisation Practices
We implement technical and organisational measures including encryption and access controls to protect data. Data collection is limited to what is necessary for the specified purposes without absolute guarantees against all risks.
Data Subject Rights and Exercising Them
Individuals have rights to access, rectification, erasure, restriction, portability, and objection. To exercise these rights contact us at [email protected]. Requests will be responded to within one month.
Right to Withdraw Consent and Object to Marketing
Where processing relies on consent you may withdraw it at any time by contacting [email protected]. You can also object to direct marketing or profiling at any time using the same contact method.
Right to Complain to the Supervisory Authority
If you are dissatisfied you have the right to lodge a complaint with the Information Commissioner’s Office in the United Kingdom at their official address or website.
Children or Age Restrictions
Our services are intended for professional users in the media industry and we do not knowingly collect data from children under 18 years of age.
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that produces legal or significant effects on individuals.
Policy Changes and Effective Date
This policy may be updated periodically. The last updated date is 23 September 2026. Continued use of the site after changes constitutes acceptance of the revised notice.